You can return item(s) by mail or in any Spoto Gift Spot store.
RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don’t have an account or you’re missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN STORES (U.S.)
Simply bring the item(s) you’d like to return along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store.
For the best service and selection, please order your replacement items online or call 214-0968 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 214-0968 for assistance returning oversized items, perishable goods or other unusual merchandise.
All refunds will be credited to your original form of payment or a Spoto Gift Spot Gift Card. When returning a gift, you’ll receive your refund only on a Spoto Gift Spot Gift Card. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Spoto Gift Spot Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
- Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Spoto Gift Spot Notes, we’ll mail you a Spoto Gift Spot Gift Card. If a credit card was used in combination with a Gift Card or Spoto Gift Spot Notes, the entire merchandise amount will be refunded to your credit card.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
Gift Cards can’t be returned.
WESTIN HEAVENLY® BED
Please call 214-0968 for inquiries and assistance.
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Spoto Gift Spot stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.
International spotogiftspot.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Spoto Gift Spot customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to a Spoto Gift Spot store or sent to spotogiftspot.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Spoto Gift Spot RACK RETURN POLICY
Questions? Call 214-0968 or chat with us.